Claims Support
When the unexpected happens, we're here to help you rebuild. Fast, compassionate, and transparent.
24/7 Emergency Claims Support
For Mutual Fire after-hours emergency claims in British Columbia.
1-855-535-0554How to File a Claim
Your broker is your first point of contact. Mutual Fire opens the claim, assigns the right examiner or adjuster, and guides next steps.
1. Contact Your Broker
Report the claim to your broker first so they can confirm policy details and guide the process.
2. Document the Damage
Take clear photos, videos, and make a detailed inventory of damaged property if safe to do so.
3. Mutual Fire Review
Mutual Fire will open the claim and assign a claims examiner or independent adjuster when required.
Non-Emergency Claims Inquiries
For claims reporting Monday to Friday, 8:30 a.m. to 4:30 p.m. Pacific Time, contact Mutual Fire. For emergency after-hours claims, use the hotline above.
Email Mutual Fire Claimsclaimsreporting@mutualfirebc.com